Information we process
We process account name and email, encrypted provider connection details, profiles, favourites, playback progress, registered devices, subscription state, security events, support communications, IP addresses and basic diagnostic logs.
Why we process it
We use this information to authenticate users, keep your profiles, favourites and playback position in step across your own devices, preserve preferences, prevent trial abuse, secure the service, provide support and meet legal obligations.
What we do not store
We do not store your provider's listing. Channel, film and series names, artwork, programme guides and stream addresses are read by your own devices directly from your provider and kept on those devices. They are not copied to us.
Favourites and playback progress are held as the provider's own identifier for an item — never its title — so they can follow you between your television and your phone without us learning what you watch.
Video never passes through our servers. We run no relay, no media cache and no transcoder, so there is nothing for us to retain about what you played, only that you played something.
Provider credentials
Provider passwords and playlist URLs are encrypted at rest and are not returned by our user or administrator APIs. They are used only to perform requested provider operations.
Payments
Subscription payments are handled by our payment provider, who is named at checkout before you pay. Your card number, expiry date and security code are entered with that provider and never reach Novaro. We neither receive nor store them.
What we do keep is the payment reference, the amount and currency, the date, the plan purchased and the resulting subscription status — enough to give you access, issue a receipt and meet our accounting obligations. The payment provider processes your payment data as an independent controller under its own privacy policy.
Cookies
We use strictly necessary cookies only: a session and a refresh cookie that keep you signed in. They are not used to profile you and they are not shared.
We set no advertising, profiling or cross-site tracking cookies, so there is no consent banner to dismiss.
Analytics
This website loads no third-party analytics, tag manager, heat-mapping or tracking script of any kind. We do not measure you here.
Inside the service we keep basic diagnostic logs — request route, status and timing — to find faults. Those logs record the route, never the request itself, so a search term or an item identifier cannot reach them.
Retention and deletion
Concretely:
- Account data — kept while the account exists, and removed on deletion.
- Billing and transaction records — kept for 7 years after the transaction, because accounting and tax law requires it. Deleting your account does not remove them.
- Security and audit records — kept for 12 months.
- Diagnostic logs — kept for 30 days.
- Trial-device claims — may survive account deletion, and are kept for 12 months, so a free trial cannot be taken repeatedly on the same hardware.
You can request deletion from account settings or by writing to support@novaro-iptv.com.
Sharing
We do not sell personal data. We use infrastructure, monitoring, support and payment providers as service providers under appropriate safeguards, and may disclose information when legally required.
Your rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection. Contact support@novaro-iptv.com. Identity verification may be required.
Security
We use encryption, access controls, administrator audit records and operational safeguards. No system is perfectly secure; report suspected incidents immediately.
See also our Terms of Service and Cancellation and Refund Policy.