0. Who you are contracting with
These terms are an agreement between you and TEAMATICO L.L.C., a limited liability company registered in the Republic of Kosovo under business registration number 812396803 with the Kosovo Business Registration Agency (ARBK), whose registered address is Sali Nivica 8, Prishtinë, Republic of Kosovo (“Novaro”, “we”, “us”).
They cover the Novaro software, your Novaro account, this website and any subscription you buy from us. Reach us at support@novaro-iptv.com.
1. Player-only service
Novaro is software that organizes and plays media supplied through a user's own legally obtained playlist or provider account. Novaro does not provide, sell, recommend, verify, host, or license television channels, movies, series, or IPTV subscriptions.
1a. What your subscription pays for
A Novaro subscription is a licence to use the Novaro software and its premium features. It is not a purchase of, or subscription to, video content, television channels, playlists, streaming sources, IPTV services, or any third-party media library.
We do not host, cache, relay, retransmit or republish media content. Video travels from your chosen provider to your device and does not pass through our servers.
2. Your responsibility
You must have the legal right to access every source you connect, and you confirm this each time you add one. You may not use the service for copyright infringement, unauthorized redistribution, credential sharing, circumvention, abuse, or unlawful activity.
2a. Copyright notices and blocked sources
We act on notices from rights holders. If a source you connected is the subject of a valid notice we will block it: it stops being browsable, playable and refreshable on every device, and you are told why. There is no copied catalog to delete: Novaro does not store the listing of any source. Accounts that attract repeated valid notices are terminated. The full procedure, including how to object to a block, is in our Copyright Policy.
3. Provider availability
Third-party providers are independent from Novaro. Catalog accuracy, stream availability, subtitles, EPG data, quality and outages are controlled by those providers and are not guaranteed by Novaro.
3a. No affiliation
Novaro is not affiliated with, endorsed by, sponsored by or connected to any media provider, broadcaster, channel, studio or rights holder, unless we state otherwise in writing. Names and marks belonging to third parties remain theirs, and their appearance inside a source you connect implies no relationship with us.
4. Accounts and security
You are responsible for your credentials and devices. We may suspend accounts involved in abuse, security threats, fraud, unlawful use, or material violation of these terms.
5. Availability and liability
The service is provided on an as-available basis. To the maximum extent allowed by law, Novaro is not liable for third-party content, provider failures, indirect loss, lost data, or interruption outside our reasonable control.
6. Fees, renewal and cancellation
Subscriptions are billed in advance, in euro, at the price shown at the time of purchase. Monthly plans renew each month and annual plans renew every twelve months.
Subscriptions renew automatically until cancelled. Payment is taken on the renewal date through our payment provider using the payment method you gave it. The renewal price is the price you purchased at; we notify you by email at least 30 days before any change takes effect.
You may cancel at any time from your Novaro account, which opens the billing portal operated by our payment provider. Cancellation stops future renewals and takes effect at the end of the current paid period; access continues until then and the period already paid is not refunded.
If a renewal payment fails we retry over the following 7 days and email you. If it has still not succeeded, the subscription lapses and the account returns to free access, with your account and settings intact.
Refund eligibility, the statutory withdrawal right and what we always refund are set out in our Cancellation and Refund Policy, which forms part of these terms.
7. Age
You must be at least 18, or the age of majority where you live if that is higher, to hold a Novaro account or purchase a subscription.
8. Changes to these terms
We may update the software, the supported devices, the subscription features, the prices and these terms. Where a change materially affects an existing subscriber we give at least 30 days' notice by email before it takes effect. Continuing to use Novaro after that date means you accept the updated terms; if you would rather not, you can cancel before they apply.
9. Governing law
These terms are governed by the laws of the Republic of Kosovo. Nothing here removes or limits any mandatory consumer-protection right you hold under the law of your own country of residence, and where the two conflict, those rights prevail.
10. Contact
General questions: support@novaro-iptv.com. Copyright notices: copyright@novaro-iptv.com (see the Copyright Policy).