1. What a subscription buys
A Novaro subscription is a licence to use the Novaro media-player software and its premium features. No television channels, playlists, films, series, streams or IPTV service are included, sold or resold. You supply your own media source, and your arrangement with whoever provides it is separate from your subscription with us.
2. Free trial
Every account starts with a 7-day free trial. No payment details are required to begin one, and no charge is made at any point during it.
The trial does not convert to a paid plan automatically. When it ends you keep your account, profiles, sources and settings, and choosing whether to subscribe is an active decision you make.
3. Right of withdrawal
You may withdraw from a Novaro subscription within 30 days of purchase. Where the law of your country gives you a shorter period, this is a longer one we grant by choice; where it gives you a longer one, that longer period applies.
Because a subscription is digital content supplied immediately, you are asked at checkout to request immediate access and to acknowledge that doing so ends the withdrawal right once access begins. That acknowledgement is an active choice you make, not a pre-ticked box. If you have not begun using premium access, you may withdraw within the 30 days for a full refund.
4. After the withdrawal period
Payment for the current period is not refundable once premium access has started. Cancelling stops the next renewal; it does not refund the period already paid, and your access continues until that period ends.
We do not refund solely because a subscription went unused, a renewal was forgotten, or the wrong plan length was chosen.
5. What we always refund
Regardless of the above, we refund:
- Duplicate charges, and charges taken in error.
- Any period where premium access was paid for and not delivered.
- Anything mandatory consumer law in your country of residence requires us to refund. Nothing on this page limits those rights.
We may also refund at our discretion where the circumstances warrant it. Ask.
6. Renewal and cancellation
Subscriptions renew automatically at the price shown when you purchased, until you cancel. Monthly plans renew each month; annual plans renew every twelve months.
You can cancel at any time from your Novaro account, which opens the secure billing portal operated by our payment provider. Payment method, invoices and cancellation all live there. Cancellation takes effect at the end of the current paid period, and you keep full access until then. No email, phone call or explanation is required.
We notify you by email at least 30 days before any price change takes effect, so you can cancel first if you would rather not continue.
If a renewal payment fails we retry over the following 7 days and email you. If it has still not succeeded, the subscription lapses and the account returns to free access — your account, profiles, sources, favourites and playback progress are kept.
7. Your media provider is not us
We cannot cancel or refund a playlist, provider account or IPTV service, because we do not sell one. Those are bought from a third party and only that party can cancel or refund them. Contact them directly.
8. Contact
Write to support@novaro-iptv.com from the email address on your Novaro account. We answer refund requests within 5 business days. Please do not include a provider password in a support email.
See also our Terms of Service, which set out the fee and renewal terms this policy applies to.